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A Winning Combination for Telecom Customer Retention

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A Winning Combination for Telecom Customer Retention

The telecom industry is facing a major challenge today: how to retain customers in a highly competitive and saturated market? Customers have more choices than ever before and they can easily switch providers if they aren’t satisfied with the service, price, or features. According to a recent report by McKinsey, the average churn rate for telecom operators in the US is 25%, which means that one in four customers leaves their provider every year. This results in significant revenue losses and increased acquisition costs for telecom companies.

 

One way to reduce churn and increase customer loyalty is to leverage tools like customer data platforms (CDPs) and artificial intelligence (AI). 

 

The Power of CDP and AI in Telecom

 

A Winning Combination for Telecom Customer Retention

 

Telecom companies interact with their customers through various channels – be it through call centers, emails, apps, or social media. Each interaction is a data point that provides insight into the customer’s behavior, preferences, and needs. However, these data points often exist in isolation, leading to a fragmented understanding of the customer.

 

This is where a CDP comes into play. By integrating data from all sources and channels, a CDP provides a 360-degree view of the customer. This unified customer profile enables telecom companies to understand their customers better and tailor their services accordingly. 

 

Artificial Intelligence can analyze vast amounts of customer data quickly and accurately, uncovering patterns and trends that would be impossible for humans to identify. In the context of customer retention, AI can be used to predict customer behavior, identify at-risk customers, and determine the best strategies to retain them. For instance, AI can analyze a customer’s usage patterns, payment history, service requests, and social media interactions to predict their likelihood of churning. Once these at-risk customers are identified, telecom companies can take proactive measures to retain them.

 

In the following section, we will explore how CDPs and AI can help telecom operators improve their customer retention strategies in three key areas: segmentation, personalization, and engagement.

 

Read More: 6 Customer Data Platform Use Cases for Telecom

 

Telecom Customer Retention Strategies using CDPs and AI

1. Segmentation

 

cdps and ai - segmentation

 

CDPs and AI can help telecom operators segment their customers based on various criteria, such as demographics, behavior, preferences, needs, value, and risk. For example, CDPs can identify customers who are likely to churn based on their usage patterns, satisfaction scores, complaints, or contract expiration dates. AI can then rank these customers by their churn probability and suggest the best retention actions for each segment, such as offering discounts, upgrades, loyalty rewards, or referrals.

 

2. Personalization

 

cdps and ai | personalization

 

CDPs and AI can help telecom operators personalize their offers and interactions with each customer based on their individual profile and context. For example, CDPs can track the customer journey across different channels and touchpoints, such as web, mobile app, email, SMS, call center, or store. AI can then use this data to create a 360-degree view of the customer and recommend the most relevant products, services, content, or messages for each stage of the journey. This way, telecom operators can deliver a consistent and seamless customer experience that meets the customer’s needs and expectations.

 

3. Engagement

 

cdps and ai | engagement

 

CDPs and AI can help telecom operators engage their customers more effectively and proactively across different channels and touchpoints. For example, CDPs can monitor customer feedback and sentiment from various sources, such as surveys, reviews, social media posts, or chatbots. AI can then use this data to identify customer pain points, issues, or opportunities and trigger the appropriate actions or responses. This way, telecom operators can improve their customer service quality, resolve problems faster, prevent escalations or churns, and increase customer satisfaction and loyalty.

 

Download Whitepaper: Revolutionizing CX By Leveraging CDP-Driven AI

 

In Conclusion

CDPs and AI are powerful tools that can help telecom operators retain their customers in a competitive market. By using CDPs and AI to segment, personalize, and engage their customers better than ever before. Telecom operators can not only reduce churn but also increase customer lifetime value, loyalty, and advocacy. To achieve these benefits, telecom operators need to invest in the right CDPs and AI solutions that suit their business goals. And integrate them with their existing systems and processes. 

 

If you are interested in learning more about how CDPs and AI can help your telecom business grow, contact us today for a free consultation.

 

By Bijoy K.B | Associate Director – Marketing at Lemnisk

 

Disaster Recovery and Information Security

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Disaster Recovery and Information Security

Disaster Recovery and Information Security

In this series on Insurance Vendor Management, we talked about the specialization of the insurance company and the agent,  The 9 Critical Steps for Insurance Vendor Management, the fact that All Policies are Not Created Equal, and Insurance Company Ratings. In this article, we cover Disaster Recovery Plans and Information Security. Let’s dive in!

Empire Life Blog 2024 Semi-annual Market Outlook: Global equities

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Empire Life Blog 2024 Semi-annual Market Outlook: Global equities

Empire Life Blog 2024 Semi-annual Market Outlook: Global equities

Europe has benefited from falling inflation and positive GDP revisions. Wage increases and improved corporate governance standards are among some of the reasons we maintain a positive view of Japan heading into the second half of the year. Chinese equities maintain attractive valuations.

How Big Mac’s Mistake Could’ve Made You 2,700%

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How Big Mac’s Mistake Could’ve Made You 2,700%

With an $85,000 loan from his father, Steve Ells got to work.

He only needed to sell 107 burritos a day to break even — but within weeks, he far surpassed that goal.

In just a month, the store was selling over 1,000 burritos per day.

What began as a dream of a fine-dining restaurant turned into the start of Chipotle Mexican Grill.

When McDonald’s took an interest in Chipotle, it only had 16 stores in Denver.

Eight years later, McDonald’s helped Chipotle grow to 500 stores across the U.S.

Then, management made a fateful decision.

It’s still a sore subject after more than 15 years.

McDonald’s decided to focus on hamburgers instead of burritos…

Big Blunder

That’s the reason the company gave to shareholders when it spun off Chipotle.

And on October 5, 2006, McDonald’s shareholders automatically received shares of Chipotle in their brokerage accounts.

It’s a date that McDonald’s management would rather forget.

Because over the next decade, Chipotle shares soared. They’re now up more than 2,700%.

How Big Mac’s Mistake Could’ve Made You 2,700%

And today, even the mention of Chipotle gives McDonald’s executives indigestion.

Today, there are over 3,400 Chipotle locations across the country, and Steve Ells’ net worth has reached $1.7 billion.

But it’s a great example of how spinoffs create amazing opportunities for investors — if you know what to look for.

Wall Street’s Glitch

Spinoffs — like Chipotle’s — are often underpriced.

And that’s because of a glitch in the way Wall Street distributes the shares.

In fact, it puts big Wall Street institutions at a disadvantage.

However, for Main Street investors like you and me, the odds are in our favor.

Imagine logging into your investment account to discover that hundreds of shares of brand-new stock have been deposited overnight into your portfolio.

Every year, billions of dollars worth of shares of new stock in brand-new companies are distributed to investors just like you.

I call these company spinoff shares “pre-market stocks.”

All you have to do is own shares of the original company by a certain date.

And when the pre-market stock is distributed…

The new shares are yours, free and clear … and tax-free.

One study from Penn State tracked shares offered as pre-market stocks over a twenty-five-year period ending in 1988.

They found that these stocks consistently outperformed their industry peers … AND the S&P 500.

Purdue University ran a study over an even longer period…

And they proved that pre-market stocks consistently beat the stock market over 49 years.

Do you want to know more about pre-market stocks?

If so, I’ll share more plus my top recommendations soon. Just let me know if you’re interested by clicking here.

Regards,

Charles Mizrahi

Charles Mizrahi
Founder, Alpha Investor

Nayab Saini elected legislature party leader, to take oath as CM on Oct 17 | Politics News

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Nayab Saini elected legislature party leader, to take oath as CM on Oct 17 | Politics News

Nayab Saini elected legislature party leader, to take oath as CM on Oct 17 | Politics News

The BJP is set to form its third successive government in Haryana after it won 48 seats in the 90-member assembly as per the results announced last week. The Congress won 37 seats | Photo: PTI


Nayab Singh Saini was on Wednesday chosen as the leader of Haryana BJP Legislature Party in a meeting chaired by Union Home Minister Amit Shah in Chandigarh.


Nayab Saini will now take oath as Haryana Chief Minister for the second time on October 17.

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Union Minister Shah said that Haryana’s victory is the result of the developmental narrative carried by the Prime Minister across the country.


“This is a triumph of BJP’s policies. Since the 1980s, no party has seen a Chief Minister re-elected for a third consecutive term, and if it happens, it happens with BJP,” he said.

 


“I want to tell the opposition that if there is any state which buys all 24 crops, then it is the BJP-ruled Haryana state. If anyone has made the most purchases at MSP, it is PM Modi,” he said.


The Union Home Minister further slammed the opposition over Agniveers and said that they left no stone unturned in instigating them.


“This is not a scheme of injustice towards the youth, but one that will rejuvenate the army with young blood. BJP promises that every individual who returns from Agniveer will secure a pensionable job in the Indian Government or the Haryana Government,” Shah said.


The BJP is set to form its third successive government in Haryana after it won 48 seats in the 90-member assembly as per the results announced last week. The Congress won 37 seats.


The oath taking ceremony is slated to be held at Panchkula at 10 am at Dussehra Ground in Sector 5 on October 17. Prime Minister Narendra Modi will be present, along with senior leaders from the BJP and Chief Ministers and Deputy Chief Ministers from NDA-ruled states.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

First Published: Oct 16 2024 | 2:09 PM IST

How Reverse 1031 Exchanges Work

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How Reverse 1031 Exchanges Work

How Reverse 1031 Exchanges WorkHow Reverse 1031 Exchanges Work

When it comes to real estate investing, the 1031 exchange is a powerful tool for deferring capital gains taxes. But did you know there’s a variation of this strategy called the Reverse 1031 Exchange?

Imagine you find a great deal on an investment property that you don’t want to miss, but you haven’t sold your current property yet. Don’t miss the deal! A Reverse 1031 Exchange allows you to secure the new property while deferring capital gains taxes on the eventual sale of your existing one.

If you’re not familiar with it, this article will provide you with a detailed understanding of how reverse exchanges work, their benefits, and some key considerations to keep in mind.

Disclaimer: A 1031 exchange has many rules and regulations and you have to make sure you complete the exchange correctly to avoid a large tax bill from the IRS. I am not an accountant or an attorney, please consult your attorney or accountant for any specific tax or legal advice.

What is a Reverse 1031 Exchange?

A reverse 1031 exchange allows you to acquire a new property before selling your current investment property.

This is particularly useful in a hot real estate market where you find an ideal replacement property before you can sell your existing property.

In a traditional 1031 exchange, the process is straightforward: sell your property first, then use the proceeds to purchase a new one. But in a reverse exchange, the sequence is reversed, offering investors flexibility but also adding complexity.

How does this compare to a regular 1031? How 1031 Exchanges Work with Rental Properties

How Does a Reverse 1031 Exchange Work?

Here’s a step-by-step breakdown of a reverse 1031 exchange:

  1. Identify the Replacement Property: You find and decide to purchase the replacement property.
  2. Engage a Qualified Intermediary (QI): Before closing on the replacement property, you must engage a QI who will facilitate the exchange process.
  3. Create an Exchange Accommodation Titleholder (EAT): The QI sets up an EAT, which temporarily holds the title to the new property.
  4. Close on the Replacement Property: The EAT purchases the new property using funds provided by the investor.
  5. Identify the Relinquished Property: Within 45 days of acquiring the new property, you must identify the property you intend to sell.
  6. Sell the Relinquished Property: You have 180 days from the acquisition of the replacement property to complete the sale of your current property.
  7. Complete the Exchange: Once the relinquished property is sold, the proceeds are transferred to the EAT, who then transfers the title of the replacement property to you.

Benefits of a Reverse 1031 Exchange

  • Market Flexibility: Allows you to secure a desirable property without the pressure of selling your existing property first.
  • Time Efficiency: Reduces the risk of being unable to find a suitable replacement property within the IRS’s strict deadlines.
  • Tax Deferral: Like a traditional 1031 exchange, it allows you to defer capital gains taxes, freeing up more capital for investment.

1031 Exchange Savings Calculator

Key Considerations

  • Financing Challenges: Financing a reverse exchange can be tricky since you’ll need funds to purchase the replacement property before selling the old one.
  • Higher Costs: Reverse exchanges tend to be more expensive due to the involvement of QIs and the complexity of the transaction.
  • Strict Deadlines: The IRS mandates strict 45-day and 180-day deadlines, similar to traditional 1031 exchanges, which must be adhered to avoid tax penalties.

Conclusion

Reverse 1031 exchanges can be a valuable tool for real estate investors looking to upgrade or diversify their portfolios without the immediate pressure of selling their current properties. However, the process is complex and requires careful planning and coordination with experienced professionals.

As always, feel free to reach out with any questions or to discuss how we can assist you with your real estate investment journey. Happy investing!

Managing, Valuation and Investing Implications!

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Managing, Valuation and Investing Implications!

As I reveal my ignorance about TikTok trends, social media celebrities and Gen Z slang, my children are quick to point out my age, and I accept that reality, for the most part. I understand that I am too old to exercise without stretching first or eat a heaping plate of cheese fries and not suffer heartburn, but that does not stop me from trying occasionally. For the last decade or so, I have argued that businesses, like human beings, age, and struggle with aging, and that much of the dysfunction we observe in their decision making stems from refusing to act their age. In fact, the business life cycle has become an integral part of the corporate finance, valuation and investing classes that I teach, and in many of the posts that I have written on this blog. In 2022, I decided that I had hit critical mass, in terms of corporate life cycle content, and that the material could be organized as a book. While the writing for the book was largely done by November 2022, publishing does have a long lead time, and the book, published by Penguin Random House, will be available on August 20, 2024, at a book shop near you. If you are concerned that you are going to be hit with a sales pitch for that book, far from it!  Rather than try to part you from your money, I thought I would give a compressed version of the book in this post, and for most of you, that will suffice.

Setting the Stage

    The notion of a business life cycle is neither new nor original, since versions of it have floated around in management circles for decades, but its applications in finance have been spotty, with some attempts to tie where a company is in the life cycle to its corporate governance and others to accounting ratios. In fact, and this should come as no surprise to anyone who is familiar with his work, the most incisive piece tying excess returns (return on invested capital minus cost of capital) to the corporate life cycle was penned by Michael Mauboussin (with Dan Callahan) just a few months ago.

    My version of the corporate life cycle is built around six stages with the first stage being an idea business (a start-up) and the last one representing decline and demise. 

Managing, Valuation and Investing Implications!

As you can see, the key tasks shift as business age, from building business models in the high growth phase to scaling up the business in high growth to defending against competition in the mature phase to managing decline int he last phase. Not surprisingly, the operating metrics change as companies age, with high revenue growth accompanied by big losses (from work-in-progress business models) and large reinvestment needs (to delivery future growth) in early-stage companies to large profits and free cash flows in the mature phase to stresses on growth and margins in decline. Consequently, in terms of cash flows, young companies burn through cash, with the burn increasing with potential, cash buildup is common as companies mature followed by cash return, as the realization kicks in that a company’s high growth days are in the past.

    As companies move through the life cycle, they will hit transition points in operations and in capital raising that have to be navigated, with high failure rates at each transition. Thus, most idea businesses never make it to the product phase, many product companies are unable to scale up, and quite a few scaled up firms are unable to defend their businesses from competitors. In short, the corporate life cycle has far higher mortality rates as businesses age than the human life cycle, making it imperative, if you are a business person, that you find the uncommon pathways to survive and grow.

Measures and Determinants

    If you buy into the notion of a corporate life cycle, it stands to reason that you would like a way to determine where a company stands in the life cycle. There are three choices, each with pluses and minuses. 

  • The first is to focus on corporate age, where you estimate how old a company is, relative its founding date; it is easy to obtain, but companies age at different rates (as well will argue in the following section), making it a blunt weapon.
  • The second is to look at the industry group or sector that a company is in, and then follow up by classifying that industry group or sector into high or low growth; for the last four decades, in US equity markets, tech has been viewed as growth and utilities as mature. Here again, the problem is that high growth industry groups begin to mature, just as companies do, and this has been true for some segments of the tech sector.
  • The third is to focus on the operating metrics of the firm, with firms that deliver high revenue growth, with low/negative profits and negative free cash flows being treated as young firms. It is more data-intensive, since making a judgment on what comprises high (revenue growth or margins) requires estimating these metrics across all firms.

While I delve into the details of all three measures, corporate age works surprisingly well as a proxy for where a company falls in the life cycle, as can be seen in this table of all publicly traded companies listed globally, broken down by corporate age into ten deciles:

As you can see, the youngest companies have much higher revenue growth and more negative operating margins than older companies.

    Ultimately, the life cycles for companies can vary on three dimensions – length (how long a business lasts), height (how much it can scale up before it plateaus) and slope (how quickly it can scale up). Even a cursory glance at the companies that surround you should tell you that there are wide variations across companies, on these dimensions. To see why, consider the factors that determine these life cycle dimensions:

Companies in capital-light businesses, where customers are willing to switch from the status quo, can scale up much faster than companies in capital-intensive businesses, where brand names and customer inertia can make breakthroughs more difficult. It is worth noting, though, that the forces that allow a business to scale up quickly often limit how long it can stay at the top and cause decline to be quicker, a trade off that was ignored during the last decade, where scaling up was given primacy.

    The drivers of the corporate life cycle can also explain why the typical twenty-first century company faces a compressed life cycle, relative to its twentieth century counterpart. In the manufacturing-centered twentieth century, it took decades for companies like GE and Ford to scale up, but they also stayed at the top for long periods, before declining over decades. The tech-centered economy that we live in is dominated by companies that can scale up quickly, but they have brief periods at the top and scale down just as fast. Yahoo! and BlackBerry soared from start ups to being worth tens of billions of dollars in a blink of an eye, had brief reigns at the top and melted down to nothing almost as quickly. 

Tech companies age in dog years, and the consequences for how we manage, value and invest in them are profound. In fact, I would argue that the lessons that we teach in business school and the processes that we use in analysis need adaptation for compressed life cycle companies, and while I don’t have all the answers, the discussion about changing practices is a healthy one.

Corporate Finance across the Life Cycle

    Corporate finance, as a discipline, lays out the first principles that govern how to run a business, and with a focus on maximizing value, all decisions that a business makes can be categorized into investing (deciding what assets/projects to invest in), financing (choosing a mix of debt and equity, as well as debt type) and dividend decisions (determining how much, if any, cash to return to owners, and in what form).

While the first principles of corporate finance do not change as a company ages, the focus and estimation processes will shift, as shown in the picture below:

With young companies, where the bulk of the value lies in future growth, and earnings and cash flows are often negative, it is the investment decision that dominates; these companies cannot afford to borrow or pay dividends. With more mature companies, as investment opportunities become scarcer, at least relative to available capital, the focus not surprisingly shifts to financing mix, with a lower hurdle rate being the pay off. With declining businesses, facing shrinking revenues and margins, it is cash return or dividend policy that moves into the front seat. 

Valuation across the Life Cycle

    I am fascinated by valuation, and the link between the value of a business and its fundamentals – cash flows, growth and risk. I am also a realist and recognize that I live in a world, where pricing dominates, with what you pay for a company or asset being determined by what others are paying for similar companies and assets:

All companies can be both valued and priced, but the absence of history and high uncertainty about the future that characterizes young companies makes it more likely that pricing will dominate valuation more decisively than it does with more mature firms. 

    All businesses, no matter where they stand in the life cycle, can be valued, but there are key differences that can be off putting to some. A well done valuation is a bridge between stories and numbers, with the interplay determining how defensible the valuation is, but the balance between stories and numbers will shift, as you move through the life cycle:

With young companies, absent historical data on growth and profitability, it is your story for the company that will drive your numbers and value. As companies age, the numbers will become more important, as the stories you tell will be constrained by what you have been able to deliver in growth and margins. If your strength as an analyst or appraiser is in bounded story telling, you will be better served valuing young companies, whereas if you are a number-cruncher (comfortable with accounting ratios and elaborate spreadsheet models), you will find valuing mature companies to be your natural habitat. 

    The draw of pricing is strong even for those who claim to be believers in value, and pricing in its simplest form requires a standardized price (a multiple like price earnings or enterprise value to EBITDA) and a peer group. While the pricing process is the same for all companies, the pricing metrics you use and the peer groups that you compare them to will shift as companies age:

For pre-revenue and very young companies, the pricing metrics will standardize the price paid (by venture capitalists and other investors) to the number of users or subscribers that a company has or to the total market that its product is aimed at. As business models develop, and revenues come into play, you are likely to see a shift to revenue multiples, albeit often to estimated revenues in a future year (forward numbers). In the mature phase, you will see earnings multiples become more widely used, with equity versions (like PE) in peer groups where leverage is similar across companies, and enterprise value versions (EV to EBITDA) in peer groups, where leverage is different across companies. In decline, multiples of book value will become more common, with book value serving as a (poor) proxy for liquidation or break up value. In short, if you want to be open to investing in companies across the life cycle, it behooves you to become comfortable with different pricing ratios, since no one pricing multiple will work on all firms.

Investing across the Life Cycle

    In my class (and book) on investment philosophies, I start by noting that every investment philosophy is rooted in a belief about markets making (and correcting) mistakes, and that there is no one best philosophy for all investors. I use the investment process, starting with asset allocation, moving to stock/asset selection and ending with execution to show the range of views that investors bring to the game:    

Market timing, whether it be based on charts/technical indicators or fundamentals, is primarily focused  on the asset allocation phase of investing, with cheaper (based upon your market timing measures) asset classes being over weighted and more expensive asset classes being under weighted. Within the stock selection phase, there are a whole host of investment philosophies, often holding contradictory views of market behavior. Among stock traders, for instance, there are those who believe that markets learn slowly (and go with momentum) and those who believe that markets over react (and bet on reversals). On the investing side, you have the classic divide between value and growth investors, both claiming the high ground. I view the differences between these two groups through the prism of a financial balance sheet:

Value investors believe that the best investment bargains are in mature companies, where assets in place (investments already made) are being underpriced by the market, whereas growth investors build their investment theses around the idea that it is growth assets where markets make mistakes. Finally, there are market players who try to make money from market frictions, by locking in market mispricing (with pure or near arbitrage). 

    Drawing on the earlier discussion of value versus price, you can classify market players into investors (who value companies, and try to buy them at a lower price, while hoping that the gap closes) and traders (who make them money on the pricing game, buying at a low price and selling at a higher one).  While investors and traders are part of the market in every company, you are likely to see the balance between the two groups shift as companies move through the life cycle:

Early in the life cycle, it is undeniable that traders dominate, and for investors in these companies, even if they are right in their value assessments, winning will require much longer time horizons and stronger stomachs. As companies mature, you are likely to see more investors become part of the game, with bargain hunters entering when the stock drops too much and short sellers more willing to counter when it goes up too much. In decline, as legal and restructuring challenges mount, and a company can have multiple securities (convertibles, bonds, warrants) trading on it, hedge funds and activists become bigger players.

    In sum, the investment philosophy you choose can lead you to over invest in companies in some phases of the life cycle, and while that by itself is not a problem, denying that this skew exists can become one. Thus, deep value investing, where you buy stocks that trade at low multiples of earnings and book value, will result in larger portions of the portfolio being invested in mature and declining companies. That portfolio will have the benefit of stability, but expecting it to contain ten-baggers and hundred-baggers is a reach. In contrast, a venture capital portfolio, invested almost entirely in very young companies, will have a large number of wipeouts, but it can still outperform, if it has a few large winners. Advice on concentrating your portfolio and having a margin of safety, both value investing nostrums, may work with the former but not with the latter.

Managing across the Life Cycle

    Management experts who teach at business schools and populate the premier consulting firms have much to gain by propagating the myth that there is a prototype for a great CEO. After all, it gives them a reason to charge nose-bleed prices for an MBA (to be imbued with these qualities) or for consulting advice, with the same end game. The truth is that there is no one-size-fits-all for a great CEO, since the qualities that you are looking for in top management will shift as companies age:

Early in the life cycle, you want a visionary at the top, since you have to get investors, employees and potential customers to buy into that vision. To turn the vision into products and services, though, you need a pragmatist, willing to accept compromises. As the focus shifts to business models, it is the business-building skills that make for a great CEO, allowing for scaling up and success. As a scaled-up business, the skill sets change again, with opportunism becoming the key quality, allowing the company to find new markets to grow in. In maturity, where playing defense becomes central, you want a top manager who can guard a company’s competitive advantages fiercely. Finally, in decline, you want CEOs, unencumbered by ego or the desire to build empires, who are willing to preside over a shrinking business, with divestitures and cash returns high on the to-do list.

    There are very few people who have all of these skills, and it should come as no surprise that there can be a mismatch between a company and its CEO, either because they (CEO and company) age at different rates or because of hiring mistakes. Those mismatches can be catastrophic, if a headstrong CEO pushes ahead with actions that are unsuited to the company he or she is in charge off, but they can be benign, if the mismatched CEO can find a partner who can fill in for weaknesses:

While the possibilities of mismatches have always been part of business, the compression of corporate life cycles has made them both much more likely, as well as more damaging. After all, time took care of management transitions for long-lived twentieth century firms, but with firms that can scale up to become market cap giants in a decade, before scaling down and disappearing in the next one, you can very well see a founder/CEO go from being a hero in one phase to a zero in the next one. As we have allowed many of the most successful firms that have gone public in this century to skew the corporate finance game, with shares with different voting rights, we may be losing our power to change management at those firms where the need for change is greatest.

Aging gracefully? 

    The healthiest response to aging is acceptance, where a business accepts where it is in the life cycle, and behaves accordingly. Thus, a young firm that derives much of its value from future growth should not put that at risk by borrowing money or by buying back stock, just as a mature firm, where value comes from its existing assets and competitive advantages, should not risk that value by acquiring companies in new and unfamiliar businesses, in an attempt to return to its growth days. Acceptance is most difficult for declining firms, since the management and investors have to make peace with downsizing the firm. For these firms, it is worth emphasizing that acceptance does not imply passivity, a distorted and defeatist view of karma, where you do nothing in the face of decline, but requires actions that allow the firm to navigate the process with the least pain and most value to its stakeholders.

    It should come as no surprise that many firms, especially in decline, choose denial, where managers and investors come up with excuses for poor performance and lay blame on outside factors. On this path, declining firms will continue to act the way they did when they were mature or even growth companies, with large costs to everyone involved. When the promised turnaround does not ensue, desperation becomes the alternative path, with managers gambling large sums of other people’s money on long shots, with predictable results.

    The siren song that draws declining firms to make these attempts to recreate themselves, is the hope of a rebirth, and an ecosystem of bankers and consultants offers them magic potions (taking the form of proprietary acronyms that either restate the obvious or are built on foundations of made-up data) that will make them young again. They are aided and abetted by case studies of companies that found pathways to reincarnation (IBM in 1992, Apple in 2000 and Microsoft in 2013), with the added bonus that their CEOs were elevated to legendary status. While it is undeniable that companies do sometimes reincarnate, it is worth recognizing that they remain the exception rather than the rule, and while their top management deserves plaudits, luck played a key role as well.

    I am a skeptic on sustainability, at least as applied to companies, since its makes corporate survival the end game, sometimes with substantial costs for many stakeholders, as well as for society. Like the Egyptian Pharaohs who sought immortality by wrapping their bodies in bandages and being buried with their favorite possessions, companies that seek to live forever will become mummies (and sometimes zombies), sucking up resources that could be better used elsewhere.

In conclusion

    It is the dream, in every discipline, to come up with a theory or construct that explains everything in that disciple. Unlike the physical sciences, where that search is constrained by the laws of nature, the social sciences reflect more trial and error, with the unpredictability of human nature being the wild card. In finance, a discipline that started as an offshoot of economics in the 1950s, that search began with theory-based models, with portfolio theory and the CAPM, veered into data-based constructs (proxy models, factor analysis), and behavioral finance, with its marriage of finance and psychology. I am grateful for those contributions, but the corporate life cycle has offered me a low-tech, but surprisingly wide reaching, construct to explain much of what I see in business and investment behavior. 

    If you find yourself interested in the topic, you can try the book, and in the interests of making it accessible to a diverse reader base, I have tried to make it both modular and self-standing. Thus, if you are interested in how running a business changes, as it ages, you can focus on the four chapters that look at corporate finance implications, with the lead-in chapter providing you enough of a corporate finance foundation (even if you have never taken a corporate finance class) to be able to understand the investing, financing and dividend effects. If you are an appraiser or analyst, interested in valuing companies across the life cycle, it is the five chapters on valuation that may draw your interest, again with a lead-in chapter containing an introduction to valuation and pricing. As an investor, no matter what your investment philosophy, it is the four chapters on investing across the life cycle that may appeal to you the most. While I am sure that you will have no trouble finding the book, I have a list of book retailers listed below that you can use, if you choose, and the webpage supporting the book can be found here. 

    If you are budget-constrained or just don’t like reading (and there is no shame in that), I have also created an online class, with twenty sessions of 25-35 minutes apiece, that delivers the material from the book. It includes exercises that you can use to check your understanding, and the link to the class is here. 

YouTube Video

Book and Class Webpages

  1. Book webpage: https://pages.stern.nyu.edu/~adamodar//New_Home_Page/CLC.htm
  2. Class webpage: https://pages.stern.nyu.edu/~adamodar//New_Home_Page/webcastCLC.htm
  3. YouTube Playlist for class: https://www.youtube.com/playlist?list=PLUkh9m2BorqlpbJBd26UEawPHk0k9y04_

Links to booksellers

  1. Amazon: https://www.amazon.com/Corporate-Lifecycle-Investment-Management-Implications/dp/0593545060
  2. Barnes & Noble: https://www.barnesandnoble.com/w/the-corporate-life-cycle-aswath-damodaran/1143170651?ean=9780593545065
  3. Bookshop.org: https://bookshop.org/p/books/the-corporate-lifecycle-business-investment-and-management-implications-aswath-damodaran/19850366?ean=9780593545065
  4. Apple: https://books.apple.com/us/audiobook/the-corporate-life-cycle-business-investment/id1680865376

There is an Indian edition that will be released in September, which should be available in bookstores there. The Indian edition can be found on Amazon India.

Careem’s Fintech Ambitions: Powering Payments and Remittances Across the Middle East

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Careem’s Fintech Ambitions: Powering Payments and Remittances Across the Middle East

In a wide-ranging interview, Mark Walker, Editorial Director at The Fintech Times, sat down with Mohammad Elsaadi, VP of Careem Pay, to discuss the evolution of the payments and fintech side of the super app giant’s business.

Careem’s Fintech Ambitions: Powering Payments and Remittances Across the Middle EastCareem’s Fintech Ambitions: Powering Payments and Remittances Across the Middle East
Mohammad Elsaadi VP of Careem Pay

Careem’s journey began over a decade ago as one of the region’s fastest growing ride-hailing startups. However, as Mohammad Elsaadi, VP of Careem Pay explained, the company’s ambitions extended far beyond transportation: “The purpose is much larger, right? Ride-hailing was where we started. But really the goal is to deliver a business that impacts the lives of people across the region in multitudes of ways.”
This vision led Careem to embrace the super app model, integrating various services like food delivery into a single platform. The COVID-19 pandemic proved to be a pivotal moment, as the company pivoted to focus on these new verticals as the ride-hailing business was severely impacted.

Payments and fintech emerged as a core part of Careem’s super app strategy. Elsaadi detailed the evolution, starting with a closed-loop peer-to-peer transfer system, before expanding into bill payments, mobile recharges and, most recently, the launch of an open-loop wallet in the UAE.
“Towards 2022 is when we actually started to grow a bit more,” Elsaadi said. “Then we launched our open loop wallet in the UAE, which enabled customers to actually even take money out of the ecosystem..”

The remittance business, however, has become the company’s fastest growing and most exciting fintech offering. Careem initially launched a single corridor from the UAE to Pakistan in early 2023, driven by the needs of its large base of captains – the drivers that power the ride-hailing service.
“We knew that they were sending money back home quite regularly. Careem is a important form of sustenance for them to be able to support their families back home. And so that’s where we started,” Elsaadi explained.

Building on this initial success, Careem has rapidly expanded its remittance corridors, launching services to India, the UK and the Philippines over the course of 2023. Elsaadi noted that the average value of transactions has grown significantly, with customers across most corridors sending 2-3 times the national average.

“Today, remittance is definitely the product we are most excited about. And the one which is the fastest growing product,” he said.
Careem’s unique position as a super app with a large existing user base has provided distinct advantages in scaling its fintech offerings. As Walker noted, “Careem has an advantage because it’s not just about money transfer. It’s actually an app people use you every day to get to work or to get their kids to school. So why wouldn’t they keep opening the app?”

Elsaadi agreed, highlighting Careem’s approach to competing as a platform rather than a standalone fintech. “We as Careem compete as a platform, right? So I think this is one of the special things about what we do, while today our FinTech offering consists of remittances, cash outs, peer to peer, payments, bills and recharge. We’re actually the source of income for a decent segment of the population as well, when it comes to captains.”

However, Elsaadi emphasised that the individual products must still deliver exceptional experiences to retain customers. “Even within that, the product needs to work really, well for the customer on the individual, and so that means on remittances, if we are priced 20% above other players, customers are not going to stick around, or if we promise a customer that we’re gonna get their money across in 20 minutes, but then it takes, two days, we’re not going to retain that customer either.”

Careem’s fintech ambitions have positioned the company as a key player in the rapidly evolving payments and remittance landscape of the Middle East. By leveraging its established super app platform and large user base, Careem has been able to rapidly scale its fintech offerings, particularly in the remittance space. As Mohammad Elsaadi noted, the company’s focus on delivering exceptional customer experiences has been crucial to its success, even as it navigates a competitive market with new government-backed initiatives. With plans to continue expanding its remittance corridors and explore the potential of digital currencies, Careem appears well-positioned to cement its role as a leading fintech innovator in the region.

Jackalope Update — Access One80

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Jackalope Update — Access One80

Jackalope Update — Access One80

TIME SAVING:

You will no longer have to wait 2-3 days for a response. You will save time shopping different markets AND you will save your clients’ time too!

INSTANT INDICATIONS:

There is no limit on how many indications you can run per day! An indication is an estimated, non-binding rate based on the answers you provide, such as coverage options and loss history. Additional information will be required if you would like to receive a quote or instant bind.

MULTIPLE CARRIER OPTIONS:

When your instant indications appear on the screen, we offer multiple rates from multiple carriers.

INCREASED BUSINESS FLOW:

Receiving instant indications through Jackalope will save you time that allows you to focus on growing and advertising your business!

AGENT FRIENDLY:

Jackalope is a complete online service. Not only are we saving you the hassle of having to deal with paperwork, but we have created a full online process with an easy navigational system.

What happens if rates are not available for certain class codes?

Do not worry! If rates are not available for a particular class code, you will be directed to our regular online workers’ compensation application where one of our underwriters will find the best market for your risk.

Key factors to consider that can affect the premium rate:

Details & Availability

At this moment in time, Jackalope is only available in California. The application will soon be available in other states. In order to use this application, agents must be licensed in California and their clients must be domiciled in California.

Not only can Jackalope provide instant indications but it can also show which carrier is available for a bindable quote. Agents will have the option to request a formal quote after submitting the Jackalope application.

If a class code is entered that is not eligible for an instant indication, agents will be re-directed to our Bigfoot Workers Compensation application. An underwriter will find the best market for the risk submitted.

What does the Jackalope team have to say?

Ben Shoemaker, Vice President: “The new Bigfoot platform will revolutionize the quoting process enabling agents to focus on their agency rather than data entry.”

Kate Birtch, Chief Marketing Officer: “We have built a digital product that will make agents and brokers heroes. Why try and quote 3 separate carrier option and wait days for a response when you can get an instant indication/quote within minutes.”

Sara Bullock, Program Manager: “Jackalope will be a game changer! It is a time saving technology for both agents and brokers. We are streamlining the quoting/binding process by providing a complete online service.”

Monthly Dividend Stock In Focus: Bridgemarq Real Estate Services

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Monthly Dividend Stock In Focus: Bridgemarq Real Estate Services

Updated on October 15th, 2024 by Felix Martinez

Bridgemarq Real Estate Services (BREUF) has two appealing investment characteristics:

#1: It is a high-yield stock based on its 9.3% dividend yield.
Related: List of 5%+ yielding stocks.
#2: It pays dividends monthly instead of quarterly.
Related: List of monthly dividend stocks

You can download our full Excel spreadsheet of all monthly dividend stocks (along with metrics that matter, like dividend yield and payout ratio) by clicking on the link below:

 

Monthly Dividend Stock In Focus: Bridgemarq Real Estate Services

The combination of a high dividend yield and a monthly dividend makes Bridgemarq Real Estate Services appealing to income-oriented investors. The company also has a strong business model, with most of its revenues being recurring in nature. In this article, we will discuss the prospects of Bridgemarq Real Estate Services.

Table of Contents

You can instantly jump to any specific section of the article by using the links below:

Business Overview

Bridgemarq Real Estate Services provides various services to residential real estate brokers and REALTORS in Canada. It offers information, tools, and services that assist its customers in the delivery of real estate services. The company provides its services under the Royal LePage, Via Capitale, and Johnston and Daniel brand names. The company was formerly known as Brookfield Real Estate Services and changed its name to Bridgemarq Real Estate Services in 2019. Bridgemarq Real Estate Services was founded in 2010 and is headquartered in Toronto, Canada.

Bridgemarq generates cash flow from fixed and variable franchise fees from a national network of nearly 21,000 REALTORS operating under the aforementioned brand names. Approximately 81% of the franchise fees are fixed in nature, and thus they result in fairly predictable and reliable cash flows. Franchise fee revenues are protected via long-term contracts.

Bridgemarq has a solid business relationship with its partners, and thus, it enjoys remarkably high renewal rates. The company has historically achieved a 96% renewal rate whenever a contract has expired.

Source: Investor Presentation

Moreover, Royal LePage’s franchise agreements, which comprise 96% of the company’s REALTORS, are 10-20-year contracts, and hence, they provide great cash flow visibility.

Bridgemarq has a dominant business position in Canada. Through its immense network of REALTORS, the company participated in over 70% of the total home resales that took place in Canada. Bridgemarq’s brands attract franchisees thanks to their reputation and the technological advantages they provide.

Despite its strong business model, Bridgemarq was severely hurt by the fierce recession caused by the coronavirus crisis in 2020. The Canadian real estate market faced an unprecedented downturn that year. Consequently, the company saw its earnings per share plunge 47%, from $0.34 in 2019 to $0.18 in 2020.

In 2Q2024, the company reported net earnings of $10.6 million, a significant increase from $1.1 million in the same quarter last year. Revenues also saw a sharp rise to $110.1 million from $12.8 million, mainly due to the acquisition of new businesses. Franchise fees improved due to rate increases and market conditions, though these were offset by the elimination of fees from the newly acquired entities. Operating expenses also grew, driven by higher commissions, general administrative costs, and professional fees related to the acquisition.

The company saw an increase in interest expenses and depreciation, primarily due to higher rates and the acquisition of brokerage operations. Total expenses rose by $6.5 million, reflecting the cost of integrating the acquired businesses and increased operating costs. Despite these higher costs, Bridgemarq realized a $10.6 million gain from the fair value adjustment of exchangeable units, reversing a loss from the prior year.

Year-to-date, Bridgemarq generated net earnings of $8.6 million, compared to a loss of $3.6 million in the prior period. Revenues totaled $122 million, significantly up from $24.8 million in 2023. Cash flow from operations increased by $5.7 million, largely due to improved performance of the acquired businesses and better working capital management. The company also experienced gains from settling deferred payments and other contractual obligations related to the transaction.

Growth Prospects

Bridgemarq pursues growth by continuously increasing the number of its partners.

Source: Investor Presentation

Since 2017, the company has grown the number of REALTORS by more than 13%. As a result, it now has 20,564 partners operating through 282 franchise agreements at 723 locations.

As mentioned, the vast majority of Bridgemarq’s franchise fees are fixed, which renders the company’s cash flows fairly predictable. However, this is easier said than done.

Bridgemarq has exhibited a somewhat volatile performance record over the last nine years due to the experienced volatility in the conditions of the real estate market as well as the swings of the exchange rate between the Canadian dollar and the USD. Nevertheless, the company has been able to more than double its adjusted earnings per share, from $0.35 in 2013 to $0.72 in 2024.

Given Bridgemarq’s strong business position, long-term performance record, and some growth limitations due to the company’s size, we expect approximately 4.0% average annual growth of earnings per share over the next five years.

Dividend & Valuation Analysis

Bridgemarq is offering an exceptionally high dividend yield of 9.3%, six times the 1.3% yield of the S&P 500. The stock is thus an interesting candidate for income-oriented investors but U.S. investors should be aware that the dividend they receive is affected by the prevailing exchange rate between the Canadian dollar and the USD.

Bridgemarq has a payout ratio of over 100%; the balance sheet does not look too good. The company’s net debt is $182 million, over 100% of the stock’s market capitalization. Overall, the company’s dividend is not likely to be reduced significantly in the absence of a severe recession.

On the other hand, investors should be aware that the dividend has remained essentially flat over the last nine years. Thus, it is prudent not to expect meaningful dividend growth going forward.

In reference to the valuation, Bridgemarq is currently trading for 13.9 times its earnings per share in the last 12 months. We assume a fair price-to-earnings ratio of 14.0 for the stock. Therefore, the current earnings multiple is lower than our assumed fair price-to-earnings ratio. If the stock trades at its fair valuation level in five years, it will enjoy a 2.4% annualized gain in its returns.

Taking into account the 4.0% annual growth of earnings per share, the 9.3% dividend yield and a 2.4% annualized expansion of valuation level, Bridgemarq could offer a 15.7% average annual total return over the next five years. This is an attractive expected total return, and hence, we advise investors to consider buying the stock around its current price.

Final Thoughts

Bridgemarq has a dominant position in its business and enjoys fairly reliable cash flows thanks to the recurring nature of most of its fees. It also offers an exceptionally high dividend yield of 9.3% but a high payout ratio of over 100%. The dividend yield makes it attractive for income-oriented investors.

Moreover, Bridgemarq seems attractively valued right now, as it has an expected 5-year annual total return of 15.7%. The stock’s cheap valuation has resulted primarily from a deceleration in business momentum lately, but we expect the company to return to growth mode in the upcoming years thanks to its consistent record of growing the number of its partners. Therefore, investors should take advantage of Bridgemarq’s cheap valuation and wait patiently for business momentum to accelerate again.

On the other hand, Bridgemarq is characterized by extremely low trading volume. This means that it may be hard to establish or sell a large position in this stock.

Don’t miss the resources below for more monthly dividend stock investing research.

And see the resources below for more compelling investment ideas for dividend growth stocks and/or high-yield investment securities.

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