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Fintech Outsourcing: Human Empathy & Cutting-Edge Tech

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Fintech Outsourcing: Human Empathy & Cutting-Edge Tech

By the Cybergy BPO team.


In the fast-paced world of fintech, where innovation drives growth and customer expectations evolve rapidly, the need for superior customer experience (CX) has never been more critical. Fintech companies face immense pressure to balance technological advancements with seamless, empathetic customer service. In this environment, outsourcing emerges as a strategic advantage, and the Philippines, with its blend of human empathy and technological prowess, stands out as a global hub for fintech outsourcing.

At the forefront of this outsourcing revolution is Cynergy BPO, renowned for connecting fintech firms with industry-leading outsourcing providers in the Philippines. With nearly six decades of experience in the industry, partnering with global leaders like Chime, Netspend, Intuit, and Fiserv, the advisory firm has developed unparalleled expertise in the fintech BPO industry and its supplier landscape. This unique combination of human empathy and cutting-edge technology has made them the go-to partner for fintech companies striving to deliver exceptional CX while maintaining operational efficiency.

“Fintech is not just about technology; it’s about creating a seamless, customer-centric experience,” says John Maczynski, CEO of Cynergy BPO. “By partnering with award-winning contact centers in the Philippines that specialize in the fintech sector, companies can leverage both state-of-the-art technology and human-driven empathy to enhance their CX offerings.”

The Philippines: A Leader in Fintech Outsourcing

Fintech Outsourcing: Human Empathy & Cutting-Edge Tech

The Philippines has built a strong reputation as a global outsourcing powerhouse, particularly in industries like financial technology, where customer interaction is key. The country’s workforce is known for its proficiency in English and cultural alignment with Western markets, making it an ideal fit for fintech firms. But what truly sets the Southeast Asian BPO powerhouse nation apart is its ability to fuse human empathy with cutting-edge technology, delivering a customer service experience that is both personal and efficient.

“Fintech innovators and disruptors operate in a space where trust and speed are paramount,” explains Ralf Ellspermann, Chief Strategy Officer of Cynergy BPO. “By leveraging BPO, fintech providers can deliver personalized, empathetic support—whether resolving complex issues or guiding customers through digital transactions. Simultaneously, advanced AI and automation tools enable them to scale their operations efficiently.”

The Role of Technology in Fintech CX

In the finance sector, technology plays a central role in scaling CX. AI-powered chatbots, machine learning for fraud detection, and predictive analytics for customer insights are now integral to the customer experience. The Philippines has embraced these innovations, allowing BPO providers to offer tech-driven solutions that enhance both the speed and accuracy of fintech services.

“Technology is a critical enabler in fintech,” says Maczynski. “Contact centers leverage AI, automation, and data analytics to optimize everything from routine inquiries to complex customer issues. However, fintech companies must balance this technology with human touchpoints—particularly in moments requiring empathy, such as fraud resolution or financial distress.”

This careful balance between technology and human empathy makes the nation an ideal outsourcing destination for fintech. While automation handles high-volume, low-complexity tasks, skilled agents are available to manage sensitive customer interactions with a high degree of emotional intelligence.

Your Advisory and Sourcing Partner

Cynergy BPO stands out due to its commitment to offering free advisory, guidance, and supplier-sourcing services with no obligation. This zero-cost approach makes partnering with the company an easy choice for fintech companies looking to enhance CX through outsourcing.

“Our mission is to help fintech companies find the best-qualified outsourcing partners in the Philippines,” says Ellspermann. “We connect businesses with award-winning BPO providers who excel in technology and understand the importance of empathy in customer interactions, ensuring a well-rounded, customer-first approach.”

Cost-Efficiency Without Compromise

For fintech companies, offshore outsourcing offers significant benefits beyond enhanced CX. Cost efficiency is a major factor, with businesses able to save up to 50% on operational costs by outsourcing customer service and back-office functions. These savings enable fintech firms to reinvest in technology, product development, or market expansion without sacrificing service quality.

“The country offers fintech companies the opportunity to scale operations without the heavy costs typically associated with in-house customer service,” Maczynski adds. “You’re not just saving on costs—you’re tapping into a highly skilled workforce capable of delivering world-class service.”

Compliance and Security in Fintech Outsourcing

In the highly regulated world of fintech, compliance with international and local laws is non-negotiable. Data privacy regulations, such as PCI-DSS and specific financial regulatory standards, must be strictly adhered to. Cynergy BPO ensures that the outsourcing providers they connect with fintech clients meet the highest compliance standards.

“Security and compliance are critical in fintech, where sensitive customer data and financial transactions are involved,” says Maczynski. “Our role is to ensure that the BPOs we partner with in the Philippines meet the strictest global standards for data security, providing fintech companies with peace of mind.”

The Cynergy BPO Difference: Driving Growth through CX

With deep expertise in fintech outsourcing, Cynergy BPO is a trusted partner for companies looking to grow through enhanced CX. By offering a unique blend of human empathy and cutting-edge technology, the company helps fintech firms navigate customer experience complexities, scale operations efficiently, and stay competitive in an evolving marketplace.

“We don’t just focus on cost savings—we focus on driving growth for fintechs,” concludes Ellspermann. “By leveraging the talent and technology available in the Philippines, fintech providers can enhance their customer experience while remaining agile and efficient.”

As fintech continues to transform the financial landscape, success depends on a company’s ability to deliver fast, secure, and personalized customer experiences. For fintech firms looking to gain a competitive edge, outsourcing to the Philippines through Cynergy BPO provides a significant strategic advantage, combining the best of human empathy and technological innovation. With zero cost and no obligation for their advisory services, Cynergy BPO is committed to ensuring the long-term business process outsourcing (BPO) success of their fintech clients in the Philippines and beyond. 

Storm Clouds Over Sunshine: Florida’s Home Insurance Market in Crisis

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Storm Clouds Over Sunshine: Florida’s Home Insurance Market in Crisis

Florida, the land of sun-kissed beaches and vibrant sunsets, is also facing a formidable storm – a crisis brewing within its home insurance market. Homeowners across the state are grappling with skyrocketing premiums, non-renewals, and limited policy options, leaving them feeling vulnerable and exposed. This article delves into the complex factors fueling this turmoil, its impact on residents, and the ongoing efforts to navigate through the choppy waters.

The Perfect Storm: A Confluence of Challenges

Several factors have converged to create the perfect storm in Florida’s home insurance market:

  • Hurricane Havoc: Florida’s unique vulnerability to hurricanes, coupled with the rising intensity and frequency of these storms due to climate change, puts immense pressure on insurers. The devastating seasons of 2017 and 2021 resulted in billions of dollars in claims, eroding insurers’ profits and prompting them to re-evaluate their risk exposure.

  • Fraudulent Claims: Unfortunately, Florida has become notorious for its high rate of fraudulent insurance claims. Unscrupulous contractors, attorneys, and public adjusters inflate claims or file false ones, pushing up insurance costs for everyone. A 2021 report by the Florida Office of Insurance Regulation found that 71% of the $51 billion paid by insurers in the state over a 10-year period went to attorneys’ fees and public adjusters, surpassing the amount received by policyholders.

  • Roof Replacement Racket: Florida’s unique roof replacement laws, intended to protect homeowners from storm damage, have been exploited by some contractors who pressure homeowners into unnecessary roof replacements, further driving up costs.

  • Litigation Landscape: The state’s legal climate also plays a role. Florida has a friendly environment for lawsuits against insurance companies, with generous attorney fees and a high rate of successful claims. This incentivizes litigation, leading to increased defense costs for insurers and ultimately, higher premiums for homeowners.

  • Storm Clouds Over Sunshine: Florida’s Home Insurance Market in Crisis

Impact on Residents: Feeling Unsheltered

The consequences of this crisis are real and far-reaching for Florida residents:

  • Soaring Premiums: Homeowners are facing staggering premium increases, often exceeding 30% or even 100% annually. This financial burden makes it difficult for many to afford the essential protection of home insurance.
  • Policy Non-Renewals: Adding to the anxiety, many insurers are refusing to renew existing policies, leaving homeowners scrambling to find coverage elsewhere, often with limited options and even higher premiums.
  • Market Squeeze: The shrinking pool of insurers offering coverage in Florida is creating a competitive imbalance, further driving up costs and reducing choices for homeowners.

Seeking Solutions: Navigating the Rough Seas

Recognizing the urgency of the situation, various stakeholders are working towards solutions:

  • Legislative Efforts: The Florida Legislature has passed several bills aimed at curbing fraud, reforming roof replacement laws, and creating a reinsurance pool to share risks among insurers. However, the effectiveness of these measures remains to be seen.
  • Regulatory Action: The state’s Office of Insurance Regulation is cracking down on fraudulent claims and implementing stricter oversight of the industry.
  • Community Initiatives: Local non-profit organizations are assisting vulnerable populations, such as low-income residents and seniors, in accessing affordable insurance options.

The Road Ahead: Uncertain Skies, Glimmering Hope

The future of Florida’s home insurance market remains uncertain. The effectiveness of the implemented solutions will take time to evaluate, and the constant threat of hurricanes looms large. However, amidst the storm clouds, there are glimmers of hope. Increased awareness, legislative action, and community-driven initiatives offer a pathway towards a more stable and sustainable insurance landscape.

For Florida’s residents, weathering this storm requires resilience, informed decisions, and adapting to the evolving landscape. Carefully comparing policies, exploring alternative options like Citizens Property Insurance, and staying informed about legislative developments are crucial steps.

While the path ahead may be challenging, a collective effort to address the systemic issues and navigate through the uncertainty can bring sunshine back to Florida’s home insurance market, ensuring that residents can find shelter from the financial storms to come.

Additional Resources:

By understanding the complexities of the crisis, its impact on residents, and the ongoing efforts to find solutions, we can navigate through this storm and build a more resilient future for Florida’s home insurance market

How To Re-Certify Your Income For Income-Driven Repayment

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How To Re-Certify Your Income For Income-Driven Repayment

Re-certify your income for income-driven repayment | Source: The College Investor

Source: The College Investor

If you’re on an Income-driven repayment (IDR) plan, you have to re-certify your income annually so that your loan payments reflect your current income.

IDR plans are designed to help you make more affordable payments on your student loans. To read more about your options when it comes to income-driven repayment plans, check out this guide:

As the name suggests, an income-driven plan requires that you prove that you are eligible for these types of plans by presenting proof of your income. As the years go by, it is likely that your income level will change; whether it is for the better or worse.

In these instances, you will have to re-certify your income with the government so that the payments can be adjusted to the current amount of money that you make. Also, if you have signed up for an IDR plan in the past, it is required that you come back and re-certify your income and information about your family size each year.

In this post, we will go over how you can go about re-certifying your income for IDR plans.

⚠︎ IDR Re-Certification Delayed Due To On-Going Litigation

Due to the on-going SAVE plan litigation, many borrowers are reporting that their re-certification dates have been delayed from 2024 until November 2025. Please check with your loan servicer to ensure that you know your recertification deadline.

How To Re-Certify Your Income For Income-Driven Repayment

What Do You Need?

In order to re-certify your income, you will need to visit the Studentaid.gov website.

Make sure you have the following things handy:

  • Your FSA ID.
  • Personal information including your permanent address, email, home telephone, mobile telephone, family size, marital status, the best time to reach you, etc.
  • Financial information. This is where you will report how much you are making. The StudentAid.gov website has a data retrieval tool that is linked to the Internal Revenue Service (IRS).

You can submit your income using the IRS tool. In this case, your adjusted gross income from your last tax return will be used to report your income.

If your income has changed since the last time you filed a tax return, you can still submit your application electronically. However, you will be contacted by your loan servicer to provide documentation of your income.

If you don’t have any income (such as via unemployment), you can simply write a letter attesting your income status. This is known as the “alternative method” for documenting your income.

If you’re married, in most cases, since the repayment plan is based on your combined income as a married couple, your spouse will have to co-sign on the IDR plan. But don’t worry. Even though your spouse will have to co-sign on the IDR plan, they are not obligated to pay off your student loans.

Is There a Fee to Re-Certify Your Income for an Income-Driven Repayment Plan?

The answer is no.

If you follow the instructions above, you don’t have to pay a cent to anyone to have your income re-certified.

There are, however, private companies who will offer to do this for you for a fee. While some of these companies may be legitimate, you honestly don’t need them. And no matter what they say, none of these companies are affiliated with the federal government or the U.S. Department of Education in any way.

The form to fill out to re-certify your income is fairly straightforward and you really don’t need anyone to fill it out for you.

Furthermore, it will take you between 10 and 20 minutes to fill it out.

So, no, you don’t need to pay anyone to re-certify your income for an income-driven repayment plan.

Related: How To Avoid Student Loan Scams

The Benefits of Re-Certifying Your Income (and a Minor Dark Side)

IDR plans were introduced to help people, regardless of their income level, keep up with student loan payments without going into default and incurring large fees.

Re-certifying your income will ensure that you are paying an amount that is fair and commensurate to what you’re making right now. The other side to this, however, is that paying smaller amounts towards your student loans means it will take you longer to finally finish paying off your loans.

So while you re-certify your income for an IDR plan, I challenge you to think of other innovative ways to pay off your student loans quicker. For instance, you might want to find ways to make an extra income.

Based on your profession, you might also be entitled to special ways to pay off your student loan debt or even get loan forgiveness.

Have you ever re-certified your income for an income-driven repayment plan? What was your experience like? We would love to hear about your thoughts in the comments below.

Tackling the world’s hidden-debt problem

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Tackling the world’s hidden-debt problem

Tackling the world’s hidden-debt problem

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Author: Manuela Francisco, Global Director for Macroeconomics, Trade and Investment, World Bank


From the Covid-19 pandemic to advanced-economy interest-rate hikes, developments over the last few years have left many developing economies struggling to repay their debts. But the problem might be even bigger than the world realises, as many sovereign debts are hidden, undisclosed, or opaque. This prevents policymakers and investors from making informed decisions. Some low-income countries have made progress on disclosing their debts: the latest Debt Reporting Heat Map shows a rise in disclosure from 60 percent in 2021 to 80 percent today. But some countries have regressed, and significant gaps and weaknesses remain. For example, information might not be released swiftly enough or in adequate detail, and countries might disclose only central-government debts, leaving out other public and publicly guaranteed liabilities.

Consider domestic debts: many low-income countries, shut out of financial markets, have resorted to issuing such debt to meet their financing needs – often without reporting these instruments. Similarly, opaque currency-swap lines are being used to prop up heavily indebted borrowers. The World Bank’s 2021 report on public-debt transparency in low-income countries anticipated both of these trends. Boosting debt transparency requires action in three key areas.

Dealing with debt
First, we need to improve the software that records and manages public debt. Just as individuals use internet banking to manage their personal finances, governments rely on specialised software to manage their debt portfolios. But whereas advanced economies design their own systems – typically as part of an integrated information-technology solution that manages budgetary, accounting, and treasury processes – most low-income countries rely on ‘off-the-shelf’ software subsidised by the international community. These arrangements are often inadequate to deal with countries’ increasingly complex debt portfolios, let alone to deliver comprehensive, timely debt reporting. This became starkly apparent during debt-reconciliation efforts under the G20’s Common Framework for Debt Treatments beyond the Debt Service Suspension Initiative. The debt records of the four countries that applied to the Common Framework – Chad, Ethiopia, Ghana and Zambia – were sometimes incomplete and often inaccurate.

To resolve these issues, Excel spreadsheets had to be manually reconciled – a months-long process that significantly delayed restructuring negotiations. We recommend creating a task force to coordinate the design of better debt-management systems. With the involvement of all the main service providers, task-force members would standardise debt definition and computation methods, and lead the development of user-friendly IT solutions. That way, national authorities could focus on debt analysis and management, rather than remaining bogged down by data entry and reconciliation. The newly designed software could also allow for input from creditors on loan disbursements and payments, as suggested by the 2023 UNCTAD Trade and Development Report. This would enable the real-time generation of World Bank International Debt Statistics and other statistical reports, based on fully validated data.

The second crucial measure needed to strengthen debt transparency is the creation of incentives for public borrowers to disclose their debts at both the national and international levels. This will require reforms of national legal frameworks as well as efforts by multilateral organisations to promote debt-transparency initiatives. Already, the World Bank’s Sustainable Development Finance Policy includes debt-disclosure incentives for low- and lower-middle-income countries receiving support from the International Development Association. This has contributed to improvements in debt reporting and coverage in more than 40 low-income countries.

Debt restructuring also creates opportunities to implement such incentives. The necessary and often arduous debt-reconciliation process can be used to provide detailed information on outstanding debt, as in the case of Zambia. It also gives countries a chance to wipe the slate clean and organise their debt records from scratch. Eligibility criteria for the provision of debt relief could include minimum transparency requirements to encourage the provision of data until debt relief is fully provided.

The third area where progress is needed is improved reporting by creditors. To facilitate transparency in official bilateral lending, creditor countries should follow the recommendations of the G20 Operational Guidelines for Sustainable Financing, such as improving data collection and publishing more information on new and existing loans.

Bilateral creditors should publicly disclose both outstanding debts and the core terms of foreign exposure, including direct loans, guarantees, and Export-Credit Agency insurance. The US Treasury’s loan-by-loan repository offers a good model for creditors seeking to boost the transparency of their portfolios. To support these efforts, creditors should avoid including confidentiality or secrecy clauses in new loan agreements, as a 2022 World Bank paper argues. Among the debt challenges facing low-income countries, strengthening debt transparency is one where concrete and meaningful progress is within reach. Success will require a combination of practical technical solutions and full cooperation from every stakeholder.

Will you be wearing it Pink this Friday?

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Will you be wearing it Pink this Friday?

Will you be wearing it Pink this Friday?

It saddens me that every year, this month seems evermore poignant!

Having lost close friends and acquaintances to this dreadful disease over the years, I find myself reflecting deeply on the impact it has had on so many lives.

Each October, I am reminded of the resilience and strength of those who fought so bravely, those who are still fighting, and the communities that rally around them with unwavering support. Along with the sadness and grief, that those left behind have to navigate their way through.

With this in mind we are going to be supporting Wear it Pink on Friday 18th October.

October is Breast Cancer Awareness Month

Breast Cancer Awareness Month is an important annual event that aims to educate the public about breast cancer, promote early detection, and raise funds for research. It fosters community support for survivors and individuals currently undergoing treatment, while advocating for the importance of routine screenings and self-examinations.

Not just for the Ladies …

Breast cancer can effect both men and women, although more common in women with 1/7 women being effected at some point in their life. Raising awareness so that we can all be vigilant and aid early detection could save lives. Visit the Nhs website for further information.

Fed up with Fed Talk? Fact-checking Central Banking Fairy Tales!

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Fed up with Fed Talk? Fact-checking Central Banking Fairy Tales!

     The big story on Wednesday, September 18, was that the Federal Reserve’s open market committee finally got around to “cutting rates”, and doing so by more than expected. This action, much debated and discussed during all of 2024, was greeted as “big” news, and market prognosticators argued that it was a harbinger of market moves, both in interest rates and stock prices. The market seemed to initially be disappointed in the action, dropping after the Fed’s announcement on Wednesday, but it did climb on Thursday. Overall, though, and this is my view, this was about as anticlimactic as a climactic event gets, akin to watching an elephant in labor deliver a mouse.  As a long-time skeptic about the Fed’s (or any Central Bank’s) capacity to alter much in markets or the economy, I decided now would be as good a time as any to confront some widely held beliefs about central banking powers, and counter them with data. In particular, I want to start with the myth that central banks set interest rates, or at least the interest rates that you and I may face in our day-to-day lives, move on to the slightly lesser myth that the Fed’s move lead market interest rates, then examine the signals that emanate supposedly from Fed actions, and finish off by evaluating how the Fed’s actions affect stock prices.

The Fed as Rate Setter

      As I drove to the grocery story on Fed Cut Wednesday, I had the radio on, and in the news at the top of the hour, I was told that the Fed had just cut interest rates, and that consumers would soon see lower rates on their mortgages and businesses on their loans. That delusion is not restricted to newscasters, since it seems to be widely held among politicians, economists and even market watchers. The truth, though, is that the Fed sets only one interest rate, the Fed Funds rate, and that none of the rates that we face in our lives, either as consumers (on mortgages, credit cards or fixed deposits) or businesses (business loans and bonds),  are set by or even indexed to the Fed Funds Rate. 

    The place to start to dispel the “Fed sets rates” myth is with an understanding of the Fed Funds rate, an overnight intra-bank borrowing rate is one that most of us will never ever encounter in our lives. The Federal Open Market Committee (FOMC) has the power to change this rate, which it uses at irregular intervals, in response to economic, market and political developments. The table below lists the rate changes made by the Fed in this century:

Fed up with Fed Talk? Fact-checking Central Banking Fairy Tales!

Note that while most of these changes were made at regularly scheduled meetings, a few (eleven in the last three decades) were made at emergency meetings, called in response to market crises. As you can see from this table, the Federal Reserve goes through periods of Fed Funds rate activism, interspersed with periods of inactivity. Since the Fed Funds rate is specified as a range, there are periods where the effective Fed Funds rate may go up or down, albeit within small bounds. To gain perspective on how the Fed Funds rate has been changed over time, consider the following graph, where the effective fed funds rate is shown from 1954 to 2024:

In addition to revealing how much the Fed Funds rate has varied over time, there are two periods that stand out. The first is the spike in the Fed Funds rate to more than 20% between 1979 and 1982, when Paul Volcker was Fed Chair, and represented his attempt to break the cycle of high inflation that had entrapped the US economy. The second was the drop in the Fed Funds rate to close to zero percent, first after the 2008 crisis and then again after the COVID shock in the first quarter of 2020. In fact, coming into 2022, the Fed had kept the Fed Funds rates at or near zero for most of the previous 14 years, making the surge in rates in 2022, in response to inflation, shock therapy for markets unused to a rate-raising Fed.

    While the Federal Open Market Committee controls the Fed Funds rate, there are a whole host of rates set by buyer and sellers in bond markets. These rates are dynamic and volatile, and you can see them play out in the movements of US treasury rates (with the 3-month and 10-year rates highlighted) and in corporate bond rates (with the Baa corporate bond rate shown).

There is a final set of rates, set by institutions, and sometimes indexed to market-set rates, and these are the rates that consumers are most likely to confront in their day-to-day lives. They include mortgage rates, set by lenders, credit card rates, specified by the credit card issuers, and fixed deposit rates on safety deposits at banks.  They are not as dynamic as market-set rates, but they change more often than the Fed Funds rate.

There are undoubtedly other interest rates you will encounter, as a consumer or a business, either in the course of borrowing money or investing it, but all of these rates will fall into one of three buckets – market-set interest rates, rates indexed to market-set rates and institutionally-set rates. None of these rates are set by the Federal Reserve, thus rendering the “Fed sets interest rates” as myth.

Response to comments: It is true that the prime rate remains one of the few that is tied to the Fed Funds rate, and that there is subset of business loans, whose rates are tied to the prime rate. That said, the portion of overall business debt that is tied to the prime rate has declined significantly over time, as variable rate loans have switched to treasury rates as indices, because they tend to be updated and dynamic. It is also true that central-bank set rates can affect a larger subset of rates in some countries, for one of two reasons. The first is that the country has poorly functioning or no bond markets, making market-set rates a non-starter. The second is if the government or central bank can force banks to lend at rates tied to the central bank rate. In both cases, though, the central banking power works only if it is restrained by reality, i.e., the central bank rate reflects the inflation and real growth in the economy. Thus, if inflation is 20%, a central bank that forces lenders to lend at 12% will accomplish one of two objectives – driving lending banks to calamity or drying up the market for business loans.

The Fed as Rate Leader

    Even if you accept that the Fed does not set the interest rates that we face as consumers and businesses, you may still believe that the Fed influences these rates with changes it makes to the Fed Funds rate. Thus, you are arguing that a rise (fall) in the Fed Funds rate can trigger subsequent rises (falls) in both market-set and institution-set rates. At least superficially, this hypothesis is backed up in the chart below, where I brings all the rates together into one figure:

As you can see, the rates all seem to move in sync, though market-set rates move more than institution-set rates, which, in turn, are more volatile than the Fed Funds rate. The reason that this is a superficial test is because these rates all move contemporaneously, and there is nothing in this graph that supports the notion that it is the Fed that is leading the change. In fact, it is entirely possible, perhaps even plausible, that the Fed’s actions on the Fed Funds rate are in response to changes in market rates, rather than the other way around.

    To test whether changes in the Fed Funds rate are a precursor for shifts in market interest rates, I ran a simple (perhaps even simplistic) test. I looked at the 249 quarters that compose the 1962- 2024 time period, breaking down each quarter into whether the effective Fed Funds rate increased, decreased or remained unchanged during the quarter. I followed up by looking at the change in the 3-month and 10-year US treasury rates in the following quarter:

Looking at the key distributional metrics (the first quartile, the median, the third quartile), it seems undeniable that the “Fed as leader” hypothesis falls apart. In fact, in the quarters after the  Fed Funds rate increases, US treasury rates (short and long term) are more likely to decrease than increase, and the median change in rates is negative. In contrast, in the periods after the Fed Fund decreases, treasury rates are more likely to increase than decrease, and post small median increases. 

    Expanding this assessment to the interest rates that consumers face, and in particular mortgage rates at which they borrow and fixed deposit rates at which they can invest, the results are just as stark.

In the quarter after the Fed Funds rate increase, mortgage rates and fixed deposit rates are more likely to fall than rise, with the median change in the 15-year mortgage rate being -0.13% and the median change in the fixed deposit rate at -0.05%. In the quarter after the Fed Funds rate decreases, the mortgage rate does drop, but by less than it did during the Fed rate raising quarters. In short, those of us expecting our mortgage rates to decline in the next few months, just because the Fed lowered rates on Wednesday, are being set up for disappointment. If you are wondering why I did not check to see what credit card interest rates do in response to Fed Funds rate changes, even a casual perusal of those rates suggests that they are unmoored from any market numbers.

    You may still be skeptical about my argument that the Fed is more follower than leader, when it comes to interest rates. After all, you may say, how else can you explain why interest rates remained low for the last decades, other than the Fed? The answer is recognizing that market-set rates ultimately are composed of two elements: an expected inflation rate and an expected real interest rate, reflecting real economic growth. In the graph below, which I have used multiple times in prior posts, I compute an intrinsic risk free rate by just adding inflation rate and real GDP growth each year:

Interest rates were low in the last decade primarily because inflation stayed low (the lowest inflation decade in a century) and real growth was anemic. Interest rates rose in 2022, because inflation made a come back, and the Fed scrambled to catch up to markets, and most interesting, interest are down this year, because inflation is down and real growth has dropped. As you can see, in September 2024, the intrinsic riskfree rate is still higher than the 10-year treasury bond rate, suggesting that there will be no precipitous drop in interest rates in the coming months.

Response to comments: Some readers are suggesting a plausible, albeit convoluted, rationale for this result that preserves the Fed Delusion. In a version of 4D chess, they argue that investors in bond markets are largely in the business of forecasting what the Fed will do and that market rates move ahead of Fed actions. Besides being extraordinarily unhealthy for bond investing, if this is in fact what it is happening, there are four problems with this reasoning, First, bond markets pre-date central banks setting rates, and they seemed to do a reasonably good job before the Fed Funds rate was around. In fact, I started in investing in the 1980s, when the Fed went into hibernation on the Fed Funds rate, and trust me when I say the bond market did not miss a beat. Second, if the entire point of bond investing is forecasting what the Fed will do, how would you explain the rise in treasury bill and bond rates in the first half of 2024 (just to give one instance), when all the talk was about the Fed cutting rates, not raising them? Third, if bond markets exist to bet on Fed movements, when the Fed moves unexpectedly (by raising or lowering rates more than expected), there should be an immediate adjustment in the bond market? Thus, last week, when the consensus was that a 25 basis point cut was more likely than a 50 basis point one, there should be have a significant drop in treasury rates in the days after, and there was not. 

The Fed as Signalman

    If you are willing to accept that the Fed does not set rates, and that it does not lead the market on interest rates, you may still argue that Fed rate changes convey information to markets, leading them to reprice bonds and stocks. That argument is built on the fact that the Fed has access to data about the economy that the rest of us don’t have, and that its actions tell you implicitly what it is seeing in that data. 

    It is undeniable that the Federal Reserve, with its twelve regional districts acting as outposts, collects information about the economy that become an input into its decision making. Thus, the argument that Fed actions send signals to the markets has basis, but signaling arguments come with a caveat, which is that the signals can be tough to gauge. In particular, there are two major macroeconomic dimensions on which the Fed collects data, with the first being real economic growth (how robust it is, and whether there are changes happening) and inflation (how high it is and whether it too is changing). The Fed’s major signaling device remains the changes in the Fed Funds rate, and it is worth pondering what the signal the Fed is sending when it raises or lowers the Fed Funds rate. On the inflation front, an increase or decrease in the Fed Funds rate can be viewed as a signal that the Fed sees inflationary pressures picking up, with an increase, or declining, with a decrease. On the economic growth front, an increase or decrease in the Fed Funds rate, can be viewed as a signal that the Fed sees the economy growing too fast, with an increase, or slowing down too much, with a decrease. These signals get amplified with the size of the cut, with larger cuts representing bigger signals.

    Viewed through this mix, you can see that there are two contrary reads of the Fed Funds rate cut of 50 basis points on Wednesdays. If you are an optimist, you could take the action to mean that the Fed is finally convinced that inflation has been vanquished, and that lower inflation is here to stay. If you are a pessimist, the fact that it was a fifty basis point decrease, rather than the expected twenty five basis points, can be construed as a sign that the Fed is seeing more worrying signs of an economic slowdown than have shown up in the public data on employment and growth. There is of course the cynical third perspective, which is that the Fed rate cut has little to do with inflation and real growth, and more to do with an election that is less than fifty days away. In sum, signaling stories are alluring, and you will hear them in the coming days, from all sides of the spectrum (optimists, pessimists and cynics), but the truth lies in  the middle, where this rate cut is good news, bad news and no news at the same time, albeit to different groups.

Response to comments: Fed rate change signals, as I mentioned, are tough to read. If you have strong priors on the Fed having power to drive markets, you can always the benefit of hindsight to bend the signal to match your priors. 

The Fed as Equity Market Whisperer

    It is entirely possible that you are with me so far, in my arguments that the Fed’s capacity to influence the interest rates that matter is limited, but you may still hold on to the belief that the Fed’s actions have consequences for stock returns. In fact, Wall Street has its share of investing mantras, including “Don’t fight the Fed”, where the implicit argument is that the direction of the stock market can be altered by Fed actions. 

    There is some basis for this argument, and especially during market crises, where timely actions by the Fed may alter market mood and momentum. During the COVID crisis, I complimented the Fed for playing its cards right, especially so towards the end of March 2020, when markets were melting down, and argued that one reason that market came back as quickly as they did was because of the Fed. That said, it was not so much the 100 basis point drop in the Fed Funds rate that turned the tide, but the accompanying message that the Federal Reserve would become a backstop for lenders to companies that were rocked by the COVID shutdown, and were teetering on the edge. While the Fed did not have to commit much in capital to back up this pledge, that decision seemed to provide enough reassurance to lenders and prevent a host of bankruptcies at the time.

    If you remove the Fed’s role in crisis, and focus on the effects of just its actions on the Fed Funds rate, the effect of the Fed on equity market becomes murkier. I extended the analysis that I did with interest rates to stocks, and looked at the change in the S&P 500 in the quarter after Fed Funds rates were increased, decreased or left unchanged:

The S&P 500 did slightly better in quarters after the Fed Funds rate decreased than when the rate increased, but reserved its best performance for quarters after those where there was no change in the Fed Funds rate. At the risk of disagreeing with much of conventional wisdom, is it possible that the less activity there is on the part of the Fed, the better stocks do? I think so, and stock markets will be better served with fewer interviews and speeches from members of the FOMC and less political grandstanding (from senators, congresspeople and presidential candidates) on what the Federal Reserve should or should not do.

Response to comments: Here again, the 4D chess argument comes out, where equity markets are so clever and forward-looking, they already incorporate what the Fed will do. Without realizing it, you are making my case that when discussing equity markets and where they will go in the future, we should spend less time talking about what the Fed will do, might do or has not done, since if your premise about markets as forecasting machines is right, it is already in prices.

The Fed as Chanticleer

    If the Fed does not set rates, is not a interest rate driver, sends out murky signals about the economy and has little effect on how stocks move, you are probably wondering why we have central banks in the first place. To answer, I am going to digress, and repeat an ancient story about Chanticleer, a rooster that was anointed the ruler of the farmyard that he lived in, because the other barnyard animals believed that it was his crowing every morning that caused the sun to rise, and that without him, they would be destined for a lifetime of darkness. That belief came from the undeniable fact that every morning, Chanticleer’s crowing coincided with sun rise and daylight. The story now takes a dark turn, when one day, Chanticleer sleeps in and the sun rises anyway, revealing his absence of power, and he loses his place at the top of the barnyard hierarchy. 

    The Fed (and every other central bank) in my view is like Chanticleer, with investors endowing it with powers to set interest rates and drive stock prices, since the Fed’s actions and market movements seem synchronized. As with Chanticleer, the truth is that the Fed is acting in response to changes in markets rather than driving those actions, and it is thus more follower than leader. That said, there is the very real possibility that the Fed may start to believe its own hype, and that hubristic central bankers may decide that they set rates and drive stock markets, rather than the other way around. That would be disastrous, since the power of the Fed comes from the perception that it has power, and an over reach can lay bare the truth. 

Response to comments: My comments about the Fed being Chanticleer have been misread by some to imply that central banks do not matter, and Turkey (the country, not the Thanksgiving bird) seems to constantly come up constantly as an example of why central banks matter. Again, you are making my case for me. There is nothing more dangerous to an economy than a central bank that thinks it has the power to override fundamentals and impose its preferred interest rates in the economy. The Turkish central bank, perhaps driven by politics, seems to think that the solution to high interest rates (which are being driven by inflation) is to lower the rates that it controls. Not surprisingly, those actions increase expected inflation, and drive rates higher…. (see definition of insanity..)

Conclusion

    I know that this post cuts against the grain, since the notion that the Fed has superpowers has only become stronger over the last two decades. Pushed to explain why interest rates were at historic lows for much of the last decade, the response you often heard was “the Fed did it”. Active investors, when asked why active investing had its worst decade in history, losing out to index funds and to passive investors, pointed fingers at the Fed. Market timers, who had built their reputations around using metrics like the Shiller PE, defended their failure to call market moves in the last fifteen years, by pointing to the Fed. Economists who argued that inverted yield curves were a surefire predictor of recessions blamed the Fed for the absence of a recession, after years of two years plus of the phenomena. 

    I believe that it is time for us to put the Fed delusion to rest. It has distracted us from talking about things that truly matter, which include growing government debt, inflation, growth and how globalization may be feeding into risk, and allowed us to believe that central bankers have the power to rescue us from whatever mistakes we may be making. I am a realist, though, and I am afraid that the Fed Delusion has destroyed enough investing brain cells, that those who holding on to the delusion cannot let go. I am already hearing talk among this group about what the FOMC may or may not do at its next meeting (and the meeting after that), and what this may mean for markets, restarting the Fed Watch. The insanity of it all! 

YouTube Video

Data

  1. Fed Funds Rates, Treasury Rates and Other Market Interest rates – Historical
  2. Intrinsic treasury bond rates

How To Identify Fraudulent Digital Lending Apps? Types of Lending Frauds and Their Impact

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How To Identify Fraudulent Digital Lending Apps? Types of Lending Frauds and Their Impact

It’s no doubt that Digital Lending Apps have taken the financial world by storm. They have changed the very ecosystem of borrowing and stand out by offering unprecedented convenience and accessibility to users.

But to every wonderful phenomenon, there will be a flip side. And digital lending is no exception.

In FY 2023, banking fraud amounted to INR 300 million, of which 96% of the money is attributed to fraudsters receiving loans with the help of forged/ synthetic identities. And this is just one side of the coin. There are also multiple fraudulent loan apps in digital lending scamming common people, obtaining sensitive data with the promise of granting them loans and gaining access to their bank accounts, only to empty it and never be heard from again.

Now, imagine the amount of money being laundered daily by such fraudsters in different financial institutions and with the help of fake lending apps. Users and financial institutions need to be aware of the different types of digital lending scams to navigate this fraudster breeding ground until strong regulations are imposed and holistic cybersecurity solutions are adopted.

This article is aimed at educating and providing a comprehensive guide on online loan fraud in digital lending. Let’s dive in.

What are Fraudulent Lending Apps?

Fraudulent loan apps or Fake lending apps are digital platforms that are unauthorized and illegal loan providers impersonating authorized lending companies with loan management systems and loan origination systems. They primarily target low-income individuals and trick users into divulging their personal information or money.

How To Identify Fraudulent Digital Lending Apps? Types of Lending Frauds and Their Impact

Concerns Fake Loan Apps Raise

Typically, these loan app scams ask the users to pay an upfront fee by promising them hassle-free immediate loan grants without any credit or collateral checks. Some lending frauds charge exorbitant interest rates not approved by the government with the same promise. This results in users getting trapped in debt cycles and also more alarmingly facing harassment from fraudsters misusing their sensitive personal information.

On the other hand, due to these loan app scammers, financial institutions/ lenders face reputational damage and loss of trust with customers, in turn affecting their businesses. Since creating, distributing and popularizing these apps with the help of social media is very easy, coupled with inadequate regulations by the platforms and the lack of financial literacy among the general public, these fraudster apps have proliferated extensively, especially in the past decade.

Measures Taken to Combat Fraudulent Digital Lending Apps

There are several guidelines set by RBI  in 2022 for digital lending apps to minimize such fraud cases and reduce illegal activities. Some of them are:

  1. Only Regulated Entities (REs), meaning banks, Non-Banking Financial Institutions (NBFCs), or their authorized Lending Service Providers (LSP) can operate Digital Lending Apps.
  2. Whether disbursement of approved loan amount or repayment of instalments/ loans, the deposits must be done directly to the RE or the borrower’s account. No third-party accounts shall be involved.
  3. No charges can be claimed by the Lending Service Provider to the borrower. All fees must be paid to the LSP directly by the RE.
  4. A Key Fact Statement (KFS) with the Annual Percentage Rate and all other inclusive costs must be furnished to the borrowers before executing contracts.
  5. The RE should publish a list of authorized LSPs and their digital lending apps on their website.
  6. Apps should ask for explicit consent from borrowers before collecting or sharing their data.
  7. All digital lending should be reported in the Credit Information Companies (CICs), regardless of tenure.

In addition to these guidelines, the latest update as of 2024 is that RBI is planning to set up a Digital Trust Agency (DIGITA) to address issues caused by illegal loan apps in India and its cyber frauds. Aimed at helping users differentiate between authorized loan origination systems and fraudulent loan apps, this proposed DIGITA would verify digital lending apps and maintain a public register of authenticated ones.

Additionally, since users are found to trust the legitimacy of apps if they are available in Google or Apple app stores, nearly 2,500 fraudulent loan  apps  have been removed by Google as of December 2023. 

How To Identify Fake Lending Apps?

Identifying Fake Loan Apps

While regulations and measures are being taken from time to time, loan app scammers are also becoming increasingly tech-savvy and gullible people usually fall for their promises. To avoid getting inflicted with such lending frauds, we need to extend our awareness and knowledge on how best to spot these scammers and fraudulent loan applications.

Here are some of the telltale signs of a fake lending app:

Unavailable in Official App Stores

Now that Google has taken measures to remove many fake apps from its store, many scammers are sending app files and asking users to download them. Authorized loan management systems do not do this and their digital platforms are available in official app stores.

No KYC Process

All loan applications require a Know Your Customer (KYC) process wherein the company collects information and government documents to verify the identity of the borrower. Reputable lenders always conduct this process and any application claiming that proper identity verification or credit score checks are not necessary is likely to be fraudulent.

Loan Agreements are Not Provided

As discussed earlier, RBI mandates lenders to provide a loan agreement with all key facts and details about the loan to the borrower. Fraudulent apps do not give a clear loan agreement document and it is a major warning sign.

Requesting Advance Payments

Fake lending apps typically demand upfront fees with the promise of returning them during loan disbursement before sanctioning the loan. Authorized digital lending platforms do not ask for any advance payments to process a loan.

No or Limited or Bad Online Reviews

It is wise to check online for the name of a lender and their reviews. If there are no or limited positive or complete negative reviews, they are likely fraudsters.

Lack of Physical Address/ Business Details

Authentic lending apps come up first when you do an online search with a proper physical business address along with website, contact no, working hours, long-time active social handles and reliable reviews. Fake lending apps typically do not have this clear physical and digital presence.

Unclear Terms and Conditions

Vague or confusing terms and conditions that are not explained properly by the lending app or their support team also indicate potential fraud.

Promotion through Shady Influencers

Unverified or suspicious social media profiles or influencers are signals of shadiness and point to fraudulent lending apps.

Other Red Flags

Additionally, unrealistic promises such as instant loan disbursement without background checks/ credit history checks, requests for unnecessary device data permissions, and intimidation or aggressive behaviour are all signs that you are dealing with a fake lending app.

Types of Frauds in Digital Lending Apps

We cannot talk about fraud in digital lending apps without discussing fraudulent behaviour both by lending apps and borrowers. Following is a list of frauds that come under both these umbrellas.

Personal Loan Fraud (first-party)

  • In this case, fraudulent borrowers intentionally provide false information on loan applications.
  • They may inflate income, fabricate employment details, or use fake documents.
  • Loan stacking is common, where borrowers take multiple loans from different lenders simultaneously.
  • These borrowers often have no intention of repaying, planning to default from the start.

Straw Buyer Fraud (second-party)

  • Straw Buyer fraudulent borrowers recruit individuals with good credit to apply for loans on their behalf.
  • They may offer a cut of the loan amount as compensation.
  • The straw buyer might be aware of the fraud or could be manipulated into participating.
  • Once the loan is approved, the fraudster takes the money, leaving the straw buyer liable.

Identity Theft (third-party)

  • While often perpetrated by external criminals, some fraudulent borrowers engage in identity theft.
  • They might steal personal information from friends, family, or colleagues to apply for loans.
  • In account takeover scenarios, they gain unauthorized access to existing accounts to request loans.

Exorbitant Interest Rates

  • This is primarily a lender-side issue, where apps charge extremely high interest rates.
  • These rates are often hidden in complex terms and conditions to trap borrowers.

Mental harassment

  • This fraud is typically perpetrated by lenders or their recovery agents.
  • It involves aggressive collection practices, including threats and public shaming.
  • Such practices cause severe mental distress to borrowers, often over minor defaults.

Premature Crediting

  • This is a tactic used by fraudulent lenders to trap borrowers.
  • They insist on crediting loan amounts before completing all formalities.
  • This is then used as leverage for excessive charges or harassment.

Phishing

  • Scammers send fraudulent emails or messages, posing as authorized lenders with in-house built loan management systems.
  • The goal is to trick users into revealing personal and financial information.

Malicious software

  • Some lending apps contain malware designed to gain unauthorized access to users’ devices.
  • This can lead to stealing sensitive data or manipulating transactions.

Employee-Initiated Fraud

  • This involves insider threats within lending organizations.
  • Employees might create ghost borrowers or manipulate loan approvals for personal gain.

Fake Physical Addresses

  • Fraudulent apps may list non-existent or incomplete physical addresses to appear trustworthy.
  • This makes it difficult for authorities to track them down.

Impact of Fraudulent Apps

For Borrowers

Borrowers or the common people who fall prey to these fake lending apps are the ones impacted the most by these cyber crimes. Some of the alarming issues they face are:

Identity theft: Personal information stolen and misused for various fraudulent activities.

Financial loss: By paying upfront fees or account information enabling scammers to empty the borrower’s funds, borrowers often go into debt cycles.

Credit damage: As a result of identity theft, this happens when unauthorized loans are taken out of the borrower’s name leading to a credit score fall.

Emotional distress/ Legal issues: With low-income individuals facing financial ruin and with others facing reputation loss owing to harassment or misuse of personal information, people can become emotionally distressed and might even have suicidal thoughts. Some individuals decide to take the help of the legal system, resulting in a struggle and expenditure of time and money proving they were victims of lending fraud.

For Lenders

Although the impact of such fraud is prominent on individual borrowers, authorized digital lending apps with loan management systems on the other hand, also face fatal consequences.

Reputational damage: When fraudulent loan apps misrepresent themselves as established lenders, they erode the trust of the customers and potential clients, leading to irreparable reputation damage.

Financial loss: Financial losses occur through fraudulent loan applications that slip through verification processes. Additionally, owing to reputation damage, lenders lose out on prospects and business leading to a substantial financial burden.

Regulatory Scrutiny: With the loss of trust or compromise on user data, comes regulatory scrutiny. It can potentially lead lenders to pay hefty fines and further erosion of trust. These issues and scrutiny can have long-lasting effects on a lender’s market position and growth prospects.

Our Takeaway

In digital solutions, the balance between user convenience and data security has always been intricate. Government measures and the current regulatory landscape have significant gaps in identifying and preventing such fraudulent loan apps in digital lending. Unfortunately, these app scammers are also evolving day by day, and they operate in a grey area exploiting gullible borrowers.

The lack of seriousness by social media platforms in framing regulations for these promotions is further worsening the situation. These online loan frauds are complex in nature and they demand collective efforts from all stakeholders: from regulators, and financial institutions to technology companies, and end users.

There is an urgent need to create a secure and ethical ecosystem with digital lending apps focusing on stringent technology and cybersecurity measures. CloudBankin’s state-of-the-art encryption features, VAPT testing and cyber security plug-ins are aimed to do just that.

Ultimately, combating fraudulent lending apps necessitates a multi-pronged approach involving legal, technological, and educational initiatives. Only through such concerted efforts can we ensure that digital lending fulfils its promise of financial inclusion without compromising user safety and trust.

The post How To Identify Fraudulent Digital Lending Apps? Types of Lending Frauds and Their Impact appeared first on CloudBankin – A digital loan software by Habile Technologies.

How To Find The Best Homeowners Insurance Premiums In My State

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How To Find The Best Homeowners Insurance Premiums In My State

6 years ago ·
by Veronica Castillo

How To Find The Best Homeowners Insurance Premiums In My State

Paying for insurance is something that many people don’t like doing. It’s a bill for a “possible”, a “maybe”, a “just in case”. With the cost of everything going up, insurance seems like a bill that can be sacrificed. The Insurance Information Institute reports that the cost of homeowner’s insurance on average rose by 3.6% in 2015. With salaries not rising as fast as insurance rates, saving money is key.

So, how can you obtain the appropriate amount of coverage and save on your premium? It takes a little education (homeowner’s Insurance 101) and research. This article will provide information on:

  • Is homeowner’s insurance required?
  • Identifying the amount of coverage, you need.
  • How your premium is calculated by the insurers.
  • Things that affect your premium.
  • How to lower your premium.

Let’s get into it!

Is Homeowner’s Insurance Required?

Auto insurance is a requirement; however, homeowner’s insurance isn’t. If you no longer have a lien holder that mandates you to purchase homeowner’s insurance, by law you are not required to have it. I recommend keeping a homeowner’s insurance policy. Liability and risk are everywhere.

You may be thinking, “I have a home warranty that will cover me”. Home warranties provide several protections. They cover things like refrigerator and air conditioning repair in the event of a mechanical breakdown. What they don’t provide is coverage for things like theft and/or weather events.

Identifying the Amount of Coverage, You Need

You purchase many types of insurance: auto insurance, life insurance, health insurance, etc.; and just like those other policies, you want to make sure that you are purchasing all the coverage required and needed. Have more coverage than you need, and it leads to high premiums; not buying enough coverage can cause a financial crisis. Your location must also be considered. Are you in a location that is prone to hurricanes, earthquakes, or floods?

  • Life is full of surprises and we have no control: floods, tornadoes, and liability incidents like animal bites and falls.

 

  • Have you spent more than a few thousand dollars creating your perfect home? Consider your personal property.

 

  • What about parties and events at your home? Someone that slipped on your icy front doorstep could sue you. Those types of incidents have medical bills and court costs associated with them.

 

  • Think about temporary housing and your financial situation. Can you afford to cover a hotel stay while the damage to your home is being repaired?

Types of Coverage

There are three coverage levels/tiers for your homeowner’s insurance policy:

ACV– Actual Cash Value: an ACV policy is the cheapest level/tier of homeowner’s insurance protection. This coverage factors in the depreciation (the reduction of the monetary value of an asset with the passage of time, due in particular to wear and tear) to the home and your belongings and pays today’s value with depreciation up to the policy limit.

Replacement Cost: unlike ACV, replacement cost means that the insurance company will pay whatever today’s cost is to replace the damaged belongings up to the policy limit. Replacement cost doesn’t calculate depreciation.

Guaranteed Replacement Cost:  similar to replacement cost coverage, guaranteed replacement cost doesn’t factor in depreciation. It also allows the policy owner to exceed their policy limit. Basically, this coverage pays whatever it takes to replace the things you lost. This will be your most expensive level/tier for coverage and not all insurers offer this level/tier of coverage.

How your Premium is Calculated by Insurers

The insurance company’s goal is to charge enough premium to cover your claims, operational expenses, and still make a profit. One of the main factors considered when calculating homeowner’s insurance premiums is the individual’s credit. Your credit score can impact your premium. Insurance companies evaluate risk so, the higher the chances of an accident/incident, the higher your premium.

Have you ever heard of C.O.P.E? In the insurance world, C.O.P.E stands for construction, occupancy, protection, and exposure. These are basic factors used for rating for homeowners and/or building insurance. You will have to answer highly detailed and specific questions for each factor.

Why is C.O.P.E important? It tells insurers everything about the property that they are rating to insure.

  • Construction: this tells the insurer the materials used to build your home, including the type of framing, support, interior finishing, and the heating and cooling systems in the home.
  • Occupancy: for a residence, occupancy is important because theft and vandalism are more likely to occur in a vacant home. This means more claims and that means higher premiums. Having the property occupied may save you money on your premium.

 

  • Protection: having sprinkler systems, smoke detectors, fire alarms, and fire extinguishers can save you money. Insurers like to know that the home is protected.

 

  • Exposure: is your home near the ocean? In a flood area? Near a fire department? Insurer’s rate your home’s exposure to things like hurricanes and proximity to hazardous buildings, like a firework factory.

Deductibles

For many, a low deductible is more important than a low monthly premium. For others, it is more important to have lower monthly premiums and a higher deductible. When you file a claim, your deductible is your out of pocket expense toward the repair/replacement of your home and/or belongings. Consider what you can afford; raising your deductible from $500 to $1000 can lead to considerable savings.

Shopping Around

It is best to discuss your needs with an Insurance Agent. Independent Insurance Agents have many associations with insurers. An agent can do the hard work of researching your needs.  Be prepared to have certain information:  year the home was built, the age of plumbing, roof, and electrical; the number of claims filed over the years, the location of the home, etc.

If you prefer to do initial research on your own, consider the following websites for information, calculators, and the average cost of homeowner’s insurance by state:

https://www.insurance.com/average-home-insurance-rates

https://www.valchoice.com/consumer-insurance-information/home-insurance-premium-calculator/

www.reviews.com

Discounts

Discounts are the best! Be sure to tell your agent about the protection of sprinkler systems and fire extinguishers. This will help drill down the insurers that offer discounts. Many insurer’s offer a variety of policy discounts including discounts for having a non-smoking residence.

Reviews.com created their list of The Best Cheap Homeowners Insurance for 2018. They rated 5 companies with comprehensive coverage, reliable customer service, and best opportunities for discounts. Below are the top 5 with their consumer report score and number of discounts:

  • Amica: A+ rating- 10 discounts

 

  • Allstate: A+ rating- 11 discounts

 

  • State Farm: A++ rating- 9 discounts

 

  • Progressive: A+ rating- number of discounts varies by state

 

  • MetLife: A+ rating- 8 discounts

Please consider discussing your needs with an insurance agent. It’s the best way to get the coverage that you need. Additionally, if you have an active homeowner’s insurance policy that hasn’t been reviewed in over 2 years, you are likely paying too much. It is important to review your policy for updates/changes every 2-3 years.

 

The Smart Investor’s Playbook for Dodging Dividend Cuts

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The Smart Investor’s Playbook for Dodging Dividend Cuts

The Smart Investor’s Playbook for Dodging Dividend Cuts

By most measures, dividends serve as a crucial indicator of a company’s financial health, its ability to generate consistent profits, and its long-term growth prospects.

If you are an investor who particularly employs a fixed income or hybrid portfolio relying on income-generating assets, then you should view dividends as a steady source of income, which reflects the stability and predictability of the underlying business that is generating the dividends.  

All dividend investors are checking the latest dividend announcements, and expecting to receive a raise. However, a major warning sign for your attention shall be the cutback or altogether elimination of dividends, known as dividend cuts, which can indicate potential financial distress or a strategic shift in priorities within the company. 

Such shifts not only impact the investor’s portfolio but can also lead to a reassessment of the stock’s value by the market, often leading to a selloff and, subsequently, a decline in the share price. Thus, you must understand the implications of potential dividend cuts and how to spot a company that could cut dividends before the event takes place.   

Identifying Warning Signs of Dividend Cuts

Furthermore, there are other factors to monitor, such as if earnings are declining year over year if the debt is rising, and if the free cash flow is significantly deteriorating, which all point to financial strain on the balance sheet that may ultimately lead to a dividend cut. 

Market trends also play a role in dividend growth, reduction, or suspension. For example, cyclical fluctuations in industries like energy or consumer goods can influence a company’s ability to maintain dividends.

Other decisions, such as pursuing a series of aggressive mergers or acquisitions at the cost of overleveraging the balance sheet, can lead to a strain on the company’s financial resources and ultimately lead to dividends being cut or suspended.  

You can also check the official investor relations messages of different companies. As example, you can check Chevron Investor Relations.

Analyzing Financial Statements for Red Flags

Another crucial metric is the free cash flow, which represents the cash a company generates after accounting for capital expenditures. If the free cash flow is declining or negative, it may eventually compel a company to cut dividends to preserve capital. 

Measuring a company’s leverage to understand its financial health using the debt-to-equity ratio is also important. If a company has a high debt-to-equity ratio, it may prioritize debt repayments over dividends in the future, especially if interest rates are high.  

A few examples will provide a detailed analysis with specific data. For instance, conglomerate General Electric displayed several warning signs before its dividend cut in 2018. In 2017, the company’s payout ratio surged to an alarming 156%, which far exceeded the sustainable threshold. 

Another example is the British Multinational Oil and Gas company BP, which dramatically cut its dividends in 2020. BP’s scenario was a mix of sector-specific issues and financial stresses. Leading up to the dividend cut, BP’s payout ratio in the first quarter of 2020 was notably high at around 206%.

BP Dividend History and Dividend Cut
BP Dividend History and Dividend Cut. Source: SeekingAlpha

Effective Strategies to Avoid Dividend-Cutting Stocks

You need to spread investments across various sectors and industries so that you can mitigate the risk associated with any single sector facing economic challenges. Diversification ensures that even if some stocks cut dividends, others in different sectors may remain stable or even increase their payouts. 

Furthermore, you need to conduct thorough research and due diligence at each company. You should not only look at current yields but also delve into a company’s dividend history, seeking out those with a consistent record of maintaining or increasing dividends; it’s important to understand the company’s long-term financial health by understanding if its earnings are growing, its debt levels are manageable, and its cash flows are robust.  

Finally, a resilient investment strategy involves regular reviews and staying informed about the current market trends and future economic forecasts. You need to make adjustments as needed so that your portfolio remains aligned with your financial goals and risk tolerance.   

Conclusion on Assessing Dividend Stability

You need to employ key strategies to monitor companies that could potentially cut dividends. These include analyzing financial indicators like payout ratios, debt levels, and cash flow. 

You should look beyond surface-level metrics, delving into a company’s long-term dividend history and overall financial health. Diversification across various sectors forms a cornerstone of a resilient dividend portfolio, reducing dependency on any single stock or industry. Regular portfolio reviews and staying abreast of market trends and sector-specific risks are essential.

We hope this article will be useful for you to assess the risk behind your dividend investments.

We wish you a successful investing journey,

FAQ About Dividend Cuts

What are Dividend Cuts?

A Dividend Cut is an event when a company reduces or completely eliminates the regular dividend payment to its shareholders. This is often seen as a negative sign since it can signal the financial instability of a company. Following the dividend cut, it is often that the stock price depreciates as well.

Although it is usually viewed negatively, there could also be a strategic dividend cut when the company wants to redirect the capital to development purposes, such as the building of new facilities, or when they want to repay debt during a high-interest rate environment.

This Spinoff Rear-Ended the Used Car Market

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This Spinoff Rear-Ended the Used Car Market

“Honest and ethical.”

You don’t hear those words often when talking about used-car salespeople.

If you’ve tried to buy a used car, you know what I’m talking about.

You know you’ll be outsmarted and taken to the cleaners.

And then, there’s the price haggling. Oy vey!

I’d rather have a root canal without anesthesia than negotiate with a used-car salesperson.

That was the challenge that two retail electronic executives wanted to tackle.

In 1991, they came up with a new way to sell used cars.

They wanted to create a buying experience that was pleasant and enjoyable.

That’s when Richard Sharp and W. Austin Ligon came up with the idea for CarMax…

To the Test

At the time, Sharp and Ligon worked at electronics retailer Circuit City.

It took them two years to fine-tune their concept.

They based their strategy around Circuit City’s — centered on a wide selection of high-demand merchandise and customer service.

They had to have an unbeatable, no-haggle customer experience.

In 1993, they put their idea to the test.

The first CarMax store opened in Richmond, Virginia.

Their approach quickly caught on. Their no-haggle policy was a refreshing change of pace.

On its 10th anniversary in 2001, CarMax netted $46 million in profit. The following year, it posted nearly $91 million.

And that’s when Circuit City executives decided to increase shareholder value…

Claiming the Spotlight

Real Talk: Wall Street was underpricing CarMax since it was buried in Circuit City.

And CEO Alan McCollough said a spinoff would “enable the investment community to analyze each business on its own merits.”

So, on October 1, 2002, Circuit City spun off CarMax.

CarMax would begin operating as an independent company.

And shareholders of Circuit City woke up to find shares of CarMax in their brokerage accounts…

Since then, CarMax’s share price has soared more than 849%.

It now has 203 stores across the U.S. and is the second-largest player in the used car market.

It was a different reason from management than McDonald’s’ spinoff of Chipotle that I shared with you last week.

But the effect for investors was the same…

Coming Soon

Those who got in before the spinoff would’ve seen outstanding gains.

You can see how spinoffs can give early investors a huge advantage.

And that’s why I constantly keep a lookout for upcoming spinoff opportunities.

In fact, I recently came across a company that’s announced its own upcoming spinoff.

The exact date hasn’t been set yet. And that gives investors like you the chance to get shares before they hit the market — essentially, you get them without paying one penny extra..”

I put together all my research on how you can take advantage of this opportunity in a special video.

You can watch it here now.

Regards,

This Spinoff Rear-Ended the Used Car Market

Charles Mizrahi
Founder, Alpha Investor